Shipping & Policies
Order Fulfillment Notice: Orders placed Thursday April 23rd through Sunday, May 3rd, 2015 will be shipped during the week beginning Monday, May 4th. Please contact us via email at firstname.lastname@example.org with any questions. Otherwise, normal shipping policies will apply which include: In-stock orders are shipped from our our warehouse within 2 business days of receipt of order (3 business days if received after 2:00 PM CST). If any item is backordered, we will notify you and give you the estimated delivery date. Shipping times if listed by shipping options, are in transit times only. Please allow 5-8 working days total to receive your order.
Standard shipping is US Priority Mail 2-5 Days or UPS or FedEX Ground 5-8 Days. Call us for for expedited delivery options: 1-763-574-2007. Certain items can only be shipped by UPS or Fed EX service due to size limits.
To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.
We collect state sales tax when the shipping address is in one of the following states:
Sales Tax Notice: We only collect sales tax on orders shipped to Minnesota, but you are required to report this purchase for Use Tax if shipping elsewhere. Please consult your tax professional for guidance.
Credit Cards Accepted
Please note that we accept Mastercard, Visa.
Order Cancellation Policies
Orders that have been shipped cannot be cancelled. Product must be returned unopened and unused within 30 days for a refund.
Product warranties are honored by the manufacturer. Product that requires warranty service must be sent to the manufacturer. Call us directly at 1-763-574-2007 if you need assistance.
Our merchandise should meet or exceed your expectations. If you are not completely satisfied, the unopened, unused merchandise may be returned within 30 days of purchase for store credit or a refund of the merchandise total, whichever you prefer. Note: please see an Exception to the Refund Policy, Notice to Buyers/Customers placing orders of $500.00 or over, outlined below. To qualify for a refund the product must be in marketable condition as determined by Best Buds Garden Supply, Inc. Buyers/Customers are responsible for paying the return shipping and insurance cost related to their return order. All returns require prior approval from Best Buds Garden Supply, Inc. and, if approved, a Return Authorization Number prior to shipment. An Exception to the Refund Policy, Notice to Buyers/Customers placing orders of $500.00 or over: returns of orders of $500.00 or greater will not be allowed or wil be subject to a restocking fee of 35% the merchandise purchase price. Purchases of $500.00 or over will be covered with a written invoice (including the merchandise return terms) to the Buyers/Customers prior to processing any payment and finalizing the merchandise order.
Merchandise must be returned, with a copy of your original receipt, before refund or replacement is given. Call 1-763-574-2007 for prior authorization, a Return Authorization Number and the return shipping address. Customer ordered personalized product can not be returned for a refund. No refund will be given without prior authorization. Product covered under manufacturer's warranty should be sent directly to the manufacturer for service. Call us directly at 1-763-574-2007 if you need assistance.
Store Privacy Policies
Best Buds Garden Supply company will not sell or distribute information pertaining to your identity, contact information, or credit cards to any third party. Credit card numbers will be used for the purpose of the customer purchase only. Contact information will only be used to contact you about your order or to deliver requested information.